We strive to provide our customers with the highest quality service and support
Spicy Love offers free Expedited Shipping (2-6 business days) to anywhere in Canada and the USA on orders over $64.99 (pre-tax). For orders under $65 we offer Expedited shipping for $15.00 .
Spicy Love tries to ship all orders by 2PM EST Monday to Friday, with the exception of holidays and weekends. This is due to the fact that Canada Post is closed on weekends and holidays. This means that orders placed on Fridays after 2PM won’t be shipped until Monday. Please note that shipments may take up to 24 hours to process.
I Didn’t Receive a Tracking Number
Please note that after making your purchase online, you will receive a tracking number once your order is packaged, which will be within 24 hours Monday to Friday (excluding weekends and holidays). If you do not receive this tracking number in your inbox, please check your junk mail, as it is likely there. If you receive a tracking number during a weekend or major holiday, your order is prepared for shipment but is not handed off to Canada Post until the following business day (usually Monday). Please note that Canada Post does not take specific instructions (such as delivering at a certain time, leaving it in a specific place or calling when they are on the way).
It is the sole responsibility of the purchaser to provide the correct shipping address information at the time of purchasing. We are able to change incorrect information before the package has been shipped, but after the package has been shipped there is little we can do. Additional shipping costs will apply on orders that are returned and re-shipped due to incorrect shipping information.
I Didn’t Receive My Package
If your tracking information says delivered, but your package is not there, please wait 24 hours, as sometimes Canada Post makes mistakes. After this, please check the mailroom, front desk or security if you live in an apartment building, as sometimes packages are misplaced on the premises. If your package still hasn’t arrived after 24 hours, you must open a ticket with Canada Post. Unfortunately, Spicy Love is not able to immediately rectify the issue of missing packages due to Canada Post. We are not able to open the ticket on your behalf, so please click here to open a ticket if your package is missing. Please wait to hear back from Canada Post. If Canada Post is still not able to locate your package, please contact Vape4change and we will do our best to rectify the issue.
- Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
- We reserves the right to refuse any order for any reason.